Class Information

Customer Service Essentials (CP103) | eLearning Class | October 16, 2017

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Outstanding customer service is a critical component of creating the specialty coffee experience. Participants will identify common keys to great customer service and also steps of service recovery for when things go wrong. During group discussions, learners strategize how to improve customer service interactions and exchange experiences and approaches that have been successful. The class was originally designed for the specialty coffee barista, but has been redesigned to be relevant for all members of the specialty coffee community. This is a required class for ALL the SCA Certificate programs.

Date: October 16, 2017
Time: 10:00 a.m. - 12:00 p.m. PST

Instructor:   Ben Helt. Ben Helt has been in the specialty coffee industry for more than a decade. He founded and sold a cafe and roasting company that are still in business today. 
 He is a licensed Q grader that works for Midwest Coffee Trading, helping coffee roasters find the right coffee for their customers. He also manages the SCA eLearning program.

  • Member: $45 (BGA); $95 (RG and SCA)
  • Non-Member: $165

Registration Information: Important information about how to join the eLearning class will be contained in your registration confirmation email. 

  • Shop under your personal account, not your organization, to ensure education credits are posted to your profile. 
  • Members Save on Tuition: Interested in joining RG, BGA or SCA? Contact our membership team at or 562-624-4100 to sign up.
  • If you have questions or need assistance setting up your profile, or registering please contact 

Cancellation/Refund Policy: There are no refunds of any kind for this event. The SCA has the right to change and/or cancel the event at any time. All classes require a certain number of students in order for the class to be held. In the event capacity is not reached, students will have the opportunity to choose another CP103 scheduled class.

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